FREQUENTLY ASKED QUESTIONS

Warranty (6)

You will find the serial number printed under the front seat of your Veer Cruiser.

We stand behind every cruiser we make and sell at goveer.com or an authorized Veer Retailer. When you purchase your Veer Cruiser from an authorized retailer or goveer.com (Please note that Cruisers sold on Ebay are NOT sold by authorized dealers and WILL NOT be covered by the warranty. Veer Cruisers is the only authorized seller on Amazon.) your Veer Cruiser is warranted to be free from any manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions. You will receive an additional 1- year on your warranty (for a total of 3 years) when you register your Veer Cruiser. See warranty page for full details.

You can register your Cruiser by completing and mailing the Registration Card that was included in the Explorer Handbook inside the Cruiser box, or you can register online.

If you have any questions about authorized retailers, please contact us at behappy@goveer.com.

We stand behind every Veer Basecamp we make and sell at goveer.com or an authorized Veer Retailer. When you purchase your Veer Basecamp from an authorized retailer or goveer.com (Please note that Veer Basecamps sold on Ebay are NOT sold by authorized dealers and WILL NOT be covered by the warranty. Veer Cruisers is the only authorized seller on Amazon.) Your Veer Basecamp is warranted to be free from any manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions. If you have any questions about authorized retailers or the warranty, please contact us at behappy@goveer.com.

You may register your Veer Cruiser online or by completing the registration card that was included in the Explorer Handbook inside the Cruiser box. Click here to register your Veer Cruiser.

For warranty claims and questions, please contact:

Consumer Care
behappy@goveer.com
888-961-VEER (8337)

Veer Cruisers and Accessories sold on Ebay are not sold by Authorized Veer Retailers. These products will not be covered by the Limited Warranty. If you have questions about Authorized Retailers, please contact us at behappy@goveer.com.

Shipping/Returns - United States (4)

We want you to be 100% delighted with your Veer Cruiser and any accessories.

For US goveer.com purchases: You may return any unused item with original packaging and contents (including hangtags, user instructions, manuals, warranty cards and wrappings) within 90 days of purchase for a full refund. Items that are received as a gift and returned will be credited to the original purchaser’s credit card. See returns page for full details and instructions.

For retailer purchases: Purchases made through an authorized retailer must be returned to the retailer and will be subject to their return policies.

U.S. Ground shipping is always Free on any Veer Cruiser or accessory.

Yes, we ship to FPO/APO within the U.S. and U.S. Territories.

Yes, we offer international shipping. Please visit global.goveer.com to place your order. Shipping and returns information is located under the International Shipping / Returns FAQ.
FOR CANADA: The Veer Cruiser is available throughout Canada and at many online stores. Please visit our dealer locator to find a Canadian retailer near you.

Product Use (10)

Yes!

Unlike most double strollers, Cruiser can be run through most TSA scanners without having to go through special  security lines. You may need to remove the rear tires using the one-touch feature.

Most airlines will allow you to push your Veer Cruiser to the gate. There, you can fold it into its most compact and easyto-handle size. We recommend that you protect your Veer Cruiser in our Travel Bag before you check it at the bottom of the jetway. The airline staff will place the Veer Cruiser in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information.

If you decide to check your Veer Cruiser as baggage, we recommend using our specially designed Veer Travel Bag for extra protection and checking in the Veer Cruiser as odd size luggage. This minimizes the chance of damage to your Veer Cruiser. Visit our accessories shop to purchase a Veer Travel Bag.

Our warranty is not valid for damage sustained during air travel, with or without the transport bag.

Most major brands of infant car seats can attach using an Infant Car Seat Adapter, so even the youngest family members can enjoy the ride along with their older siblings.

Visit our accessories shop to see Infant Car Seat Attachment options.

The Cruiser can accommodate one infant car seat with adapter. A passenger may ride seated in the second seat at the same time.

In our testing, sand performance is generally great. Things that pull do better on soft terrain. On hard packed sand, Cruiser pushes or pulls well, even when loaded up. When sand is moderately packed pull mode will be easiest. If you are trying to traverse deep loose sand with a heavy payload you may get bogged down…

See our recommendation for cleaning after beach use.

Because the Cruiser can be pulled, it makes it much easier to navigate uneven terrain like beaches, snow or trails.

Disney and theme parks have been very friendly to VEER families! VEER families PUSH their Cruiser into the park in stroller PUSH mode and love using it during their visit. You can see lots of great pictures and stories on Instagram @veargear.

(There are many misconceptions about Disney endorsed stroller brands. Disney does not officially endorse any brand and they reserve the right to decide what they allow in the gates at any time.)

Yes. Simply stand your Veer Cruiser upright and unscrew the 4 screws under the tray. You may also clean the tray while it is attached. There is a drain under the tray.

Although the Veer Cruiser is very versatile, it was not designed for jogging or running like some other specific jogging strollers.

The Veer Cruiser is built to last. You’ll see more than children riding in the Veer. Load it up with groceries, gear, sports equipment and more. Don’t be surprised to see Fido going for a ride too.

Yes, a canopy can be used for each passenger seat.

Product Care (4)

We like to remind beach loving families about the following cleaning recommendations to remove salt water and sand. While the Cruiser is made for getting dirty, good cleaning and maintenance will keep it operating smoothly.

– Hosing down Cruiser is recommended after use. Remove the accessories and wheels before you hose with fresh water. Let it the Cruiser and Wheels completely air dry before reassembly.

– Use a soft brush to gently brush sand from Cruiser parts and cycle the components until the sand is ejected and the components cycle freely.

– Use of compressed air while pushing brake pins in and out with your finger (they are spring loaded) will help to eject any sand that may be in brake pin housing. (The brake pin is located where the big rear wheels insert). A dry silicon-based lube can be used. DO NOT use WD40.

– Pressing the front swivel wheel release button with the wheels removed will help eject sand that may get caught in the housing.

Rinse area to be cleaned thoroughly with clean water and then, using a mild detergent, sponge the area gently. Make sure Basecamp is completely dry before storing. Do not wash in a machine, use bleach, iron or dry clean.

The Veer Cruiser is designed to get dirty and is easy to clean. Please visit the instruction manual for specific instructions.

Should you need a replacement part, please contact:

Consumer Care
behappy@goveer.com
888-961-VEER (8337)

International Shipping / Returns (3)

We offer international shipping around the world.

Shipping:
We’ve made shipping to your country as easy as ever through our partnership with BorderFree.
-Low, subsidized shipping costs and fast delivery.
-Local currency and payment options.
-Taxes and duties localized for each country.
-Cart and checkout in local languages.

Please visit global.goveer.com to place your order.

Returns:
We want you to be 100% happy with your Veer Cruiser purchase! International customers may return any Veer product with 14 days from the date of receiving the product.
International Customers must ship the return items within 14 days of receiving the Return Authorization. Customer is responsible for return shipping costs.

To receive a Return Authorization, please email behappy@goveer.com. Do not ship return items directly to Veer.

FOR CANADA: The Veer Cruiser is available throughout Canada and at many online stores. Please visit our dealer locator to find a Canadian retailer near you.

We offer international shipping around the world. Please visit global.goveer.com to place your order.

To receive a Return Authorization, please email behappy@goveer.com. Do not ship return items directly to Veer.

Returns:
We want you to be 100% happy with your Veer Cruiser purchase! International customers may return any Veer product with 14 days from the date of receiving the product.
International Customers must ship the return items within 14 days of receiving the Return Authorization. Customer is responsible for return shipping costs.

General Product (21)

Our tires are made of 100% polyurethane so they are long lasting, rugged, do not require air and are lightweight.

Veer Cruisers and accessories are designed in our headquarters in Atlanta, Georgia and are manufactured at one of the most exacting child mobility manufacturers in China under strict quality control measures.

The Veer Cruiser is designed to last many years and accommodate growing families, providing a safe and fun ride for up to two passengers, ages 0-5+ years.

Most major brands of infant car seats can attach using an Infant Car Seat Adapter (sold separately), so even the youngest family members can enjoy the ride along with their older siblings.

A toddler seat is available for little ones (in the 6-18 mo range, depending upon size) who no longer sit in an infant car seat and may need more support.

Veer Cruisers are designed, manufactured and rigorously tested for safety.

The Veer Cruiser is the first in its class to meet all ASTM stroller safety standards and be JPMA certified.

Veer Cruisers include a safety parking brake and seating is complete with a 3-point harnesses for both passengers.

Yes, the Veer Cruiser and Accessories are sold on Amazon. Veer Cruisers is the ONLY authorized seller on Amazon US. Several of our authorized retailers sell on Amazon in Canada.
To receive the limited warranty, the Cruiser must be purchased from an authorized seller. If you have any questions about authorized sellers, please contact us at behappy@goveer.com

The Veer Cruiser has all of the premium materials and features that you need, yet at 32.5 lbs, it weighs less than most double strollers.

A retractable sun canopy for each seated passenger is available separately. Sun canopies are available in our accessories section.

Yes, the Veer Cruiser has seats for 2 passengers, each with a 3-point harness. A footwell provides added comfort.

Yes, you can quickly fold down seat backs, sides and handle for easy storage in a small car trunk, or stand it upright to store conveniently in a closet or corner of a garage.

To make your Cruiser even more compact, wheels can be removed and the footwell compressed.

We do not currently offer other color packages, but stay tuned…

Yes, we offer active and veteran service men and women a Military Discount of 15% off your order*. Thank you for your service! Simply follow the “Military Discount” link in the shopping cart. *Please note that other promotional offers cannot be combined with the Military Savings.

An insect shield is available for use with the Napper and can be zipped on to a sun canopy. These accessories are available in the accessories store.

Yes, the toddler seat is designed to provide extra support for babies that no longer sit in an infant car seat. It is designed for passengers in the 6 -18 month stage. The Toddler Seat is available in our accessories shop.

Yes, each passenger seat has a 3-point safety harness.

The Veer Cruiser comes equipped with 2 Cup Holders (up to 6 can attach) and a Snack & Drink Tray. Many other accessories are available to customize your ride.

Visit the accessories shop for the entire collection.

Yes, the Veer Cruiser is designed to fold and fit in a small car trunk. You can simply fold down seat backs, sides and handle for easy transportation or storage. To make your Cruiser even more compact, wheels can be removed and the footwell compressed.

The Veer Cruiser and Nap System is not intended for overnight sleeping.

Yes, when using our Nap System. Veer Nap System turns your Cruiser into a JPMA safety certified Bassinet, making your Cruiser the ultimate rest stop or changing station for young ones. (The Nap System is suitable from birth up to 20 lbs. [9 Kg] and/or 27” [69 cm], whichever comes first or until your infant pushes up on their hands and knees.) The Nap System is available in our accessories section.

The Cruiser can accommodate one infant car seat with adapter. A passenger may ride seated in the second seat at the same time.

Although the Veer Cruiser is very versatile, it was not designed for jogging or running like some other specific jogging strollers.

Veer Cruisers and Accessories sold on Ebay are not sold by Authorized Veer Retailers. These products will not be covered by the Limited Warranty. If you have questions about Authorized Retailers, please contact us at behappy@goveer.com.

Cruiser (33)

Our tires are made of 100% polyurethane so they are long lasting, rugged, do not require air and are lightweight.

You will find the serial number printed under the front seat of your Veer Cruiser.

The Snack and Drink can be stored in the Rear Basket.

The Rear Basket is available in the accessories shop.

The telescoping handle bar is adjustable in length and height. The maximum length of the handle bar when fully extended is 31″. From floor to handle bar, that would be a 41.25″ height when the handle is locked upright for push mode. It is great for tall moms and dads!

The Veer Cruiser is designed to last many years and accommodate growing families, providing a safe and fun ride for up to two passengers, ages 0-5+ years.

Most major brands of infant car seats can attach using an Infant Car Seat Adapter (sold separately), so even the youngest family members can enjoy the ride along with their older siblings.

A toddler seat is available for little ones (in the 6-18 mo range, depending upon size) who no longer sit in an infant car seat and may need more support.

Veer Cruisers are designed, manufactured and rigorously tested for safety.

The Veer Cruiser is the first in its class to meet all ASTM stroller safety standards and be JPMA certified.

Veer Cruisers include a safety parking brake and seating is complete with a 3-point harnesses for both passengers.

Yes!

Unlike most double strollers, Cruiser can be run through most TSA scanners without having to go through special  security lines. You may need to remove the rear tires using the one-touch feature.

Most airlines will allow you to push your Veer Cruiser to the gate. There, you can fold it into its most compact and easyto-handle size. We recommend that you protect your Veer Cruiser in our Travel Bag before you check it at the bottom of the jetway. The airline staff will place the Veer Cruiser in the general luggage compartment of the plane and will deliver it to you as you exit the plane at the end of your flight. Please contact your airline for specific information.

If you decide to check your Veer Cruiser as baggage, we recommend using our specially designed Veer Travel Bag for extra protection and checking in the Veer Cruiser as odd size luggage. This minimizes the chance of damage to your Veer Cruiser. Visit our accessories shop to purchase a Veer Travel Bag.

Our warranty is not valid for damage sustained during air travel, with or without the transport bag.

We stand behind every cruiser we make and sell at goveer.com or an authorized Veer Retailer. When you purchase your Veer Cruiser from an authorized retailer or goveer.com (Please note that Cruisers sold on Ebay are NOT sold by authorized dealers and WILL NOT be covered by the warranty. Veer Cruisers is the only authorized seller on Amazon.) your Veer Cruiser is warranted to be free from any manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions. You will receive an additional 1- year on your warranty (for a total of 3 years) when you register your Veer Cruiser. See warranty page for full details.

You can register your Cruiser by completing and mailing the Registration Card that was included in the Explorer Handbook inside the Cruiser box, or you can register online.

If you have any questions about authorized retailers, please contact us at behappy@goveer.com.

We like to remind beach loving families about the following cleaning recommendations to remove salt water and sand. While the Cruiser is made for getting dirty, good cleaning and maintenance will keep it operating smoothly.

– Hosing down Cruiser is recommended after use. Remove the accessories and wheels before you hose with fresh water. Let it the Cruiser and Wheels completely air dry before reassembly.

– Use a soft brush to gently brush sand from Cruiser parts and cycle the components until the sand is ejected and the components cycle freely.

– Use of compressed air while pushing brake pins in and out with your finger (they are spring loaded) will help to eject any sand that may be in brake pin housing. (The brake pin is located where the big rear wheels insert). A dry silicon-based lube can be used. DO NOT use WD40.

– Pressing the front swivel wheel release button with the wheels removed will help eject sand that may get caught in the housing.

The height between the bottom of the passenger seat and the canopy bow is 24″.

The Veer Cruiser has all of the premium materials and features that you need, yet at 32.5 lbs, it weighs less than most double strollers.

The Veer Cruiser is designed to get dirty and is easy to clean. Please visit the instruction manual for specific instructions.

Most major brands of infant car seats can attach using an Infant Car Seat Adapter, so even the youngest family members can enjoy the ride along with their older siblings.

Visit our accessories shop to see Infant Car Seat Attachment options.

A retractable sun canopy for each seated passenger is available separately. Sun canopies are available in our accessories section.

Yes, the Veer Cruiser has seats for 2 passengers, each with a 3-point harness. A footwell provides added comfort.

Yes, you can quickly fold down seat backs, sides and handle for easy storage in a small car trunk, or stand it upright to store conveniently in a closet or corner of a garage.

To make your Cruiser even more compact, wheels can be removed and the footwell compressed.

Should you need a replacement part, please contact:

Consumer Care
behappy@goveer.com
888-961-VEER (8337)

We do not currently offer other color packages, but stay tuned…

An insect shield is available for use with the Napper and can be zipped on to a sun canopy. These accessories are available in the accessories store.

Yes, the toddler seat is designed to provide extra support for babies that no longer sit in an infant car seat. It is designed for passengers in the 6 -18 month stage. The Toddler Seat is available in our accessories shop.

Yes, each passenger seat has a 3-point safety harness.

The Veer Cruiser comes equipped with 2 Cup Holders (up to 6 can attach) and a Snack & Drink Tray. Many other accessories are available to customize your ride.

Visit the accessories shop for the entire collection.

Yes, the Veer Cruiser is designed to fold and fit in a small car trunk. You can simply fold down seat backs, sides and handle for easy transportation or storage. To make your Cruiser even more compact, wheels can be removed and the footwell compressed.

The Veer Cruiser and Nap System is not intended for overnight sleeping.

Yes, when using our Nap System. Veer Nap System turns your Cruiser into a JPMA safety certified Bassinet, making your Cruiser the ultimate rest stop or changing station for young ones. (The Nap System is suitable from birth up to 20 lbs. [9 Kg] and/or 27” [69 cm], whichever comes first or until your infant pushes up on their hands and knees.) The Nap System is available in our accessories section.

The Cruiser can accommodate one infant car seat with adapter. A passenger may ride seated in the second seat at the same time.

In our testing, sand performance is generally great. Things that pull do better on soft terrain. On hard packed sand, Cruiser pushes or pulls well, even when loaded up. When sand is moderately packed pull mode will be easiest. If you are trying to traverse deep loose sand with a heavy payload you may get bogged down…

See our recommendation for cleaning after beach use.

Because the Cruiser can be pulled, it makes it much easier to navigate uneven terrain like beaches, snow or trails.

Yes. Simply stand your Veer Cruiser upright and unscrew the 4 screws under the tray. You may also clean the tray while it is attached. There is a drain under the tray.

Although the Veer Cruiser is very versatile, it was not designed for jogging or running like some other specific jogging strollers.

The Veer Cruiser is built to last. You’ll see more than children riding in the Veer. Load it up with groceries, gear, sports equipment and more. Don’t be surprised to see Fido going for a ride too.

Veer Cruisers and Accessories sold on Ebay are not sold by Authorized Veer Retailers. These products will not be covered by the Limited Warranty. If you have questions about Authorized Retailers, please contact us at behappy@goveer.com.

Yes, a canopy can be used for each passenger seat.

Basecamp (11)

Depending upon the age and size of children, Basecamp can accommodate approximately 2-3 children.

Basecamp is a JPMA certified play yard for infants up to 35” but older children love it as well.

We chose not to pad the bottom of Basecamp so it would not be bulky, heavy or difficult to fold.

Basecamp is made of durable water-resistant Polyester and mesh. The bottom is moisture- resistant. The sun/rain shade is water-resistant.

We stand behind every Veer Basecamp we make and sell at goveer.com or an authorized Veer Retailer. When you purchase your Veer Basecamp from an authorized retailer or goveer.com (Please note that Veer Basecamps sold on Ebay are NOT sold by authorized dealers and WILL NOT be covered by the warranty. Veer Cruisers is the only authorized seller on Amazon.) Your Veer Basecamp is warranted to be free from any manufacturing defects for a period of 1 year from the date of purchase under normal use and in compliance with the operating instructions. If you have any questions about authorized retailers or the warranty, please contact us at behappy@goveer.com.

Rinse area to be cleaned thoroughly with clean water and then, using a mild detergent, sponge the area gently. Make sure Basecamp is completely dry before storing. Do not wash in a machine, use bleach, iron or dry clean.

Yes, Basecamp comes with a removable UPF50+ sun cover.

Yes, Basecamp is fully enclosed when the zipper door is closed and offers excellent protection from insects.

Yes, replacement stakes, sandbags, and sunshades are available for purchase at goveer.com.

Yes, Basecamp is perfect for the beach! It includes an UPF50+ removable sun cover. Sandbags are provided, so you can fill them with sand and hang them from Basecamp to keep it secure.

Basecamp is designed for day adventures. It is a JPMA certified play yard.

Accessories (6)

The Snack and Drink can be stored in the Rear Basket.

The Rear Basket is available in the accessories shop.

The height between the bottom of the passenger seat and the canopy bow is 24″.

A user guide is available in the accessories page.

A user guide is available in the accessories page.

A user guide is available in the accessories page.

Yes, a canopy can be used for each passenger seat.

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